Terms of Service

1. Agreement to these terms

By using this website or booking cleaning services with us, you agree to these Terms of Service. If you do not agree, please do not use the site or book our services.

In these terms, "Arif Shine", "we", "us" and "our" mean Arif Shine Cleaning Services LLC, an Oregon limited liability company. "You" and "your" mean the person or business using our website or booking our services.

If you book on behalf of a company, landlord or property manager, you confirm you are authorized to accept these terms for that organization.

2. Our services

We provide residential and commercial cleaning in Portland, Oregon and surrounding communities, including:

• Residential cleaning — regular or one-time cleaning of homes and apartments
• Commercial cleaning — offices and business premises
• Move-in / move-out cleaning — detailed cleaning for property transitions
• Deep cleaning — extended cleaning for buildup and overlooked areas

The exact scope of any job is what we agree with you in writing when the booking is confirmed. Service availability depends on your location and our schedule.

3. Quotes and pricing

Submitting the form on our website is a request for a quote, not a booking. It creates no obligation on either side until we confirm a booking with you.

Quotes are based on the information you give us — property type, size, condition and the service requested. If the property differs materially from what was described when our team arrives, we will tell you before continuing and give you the choice to adjust the scope, accept a revised price, or cancel at no charge.

Unless we state otherwise in writing, a quote is valid for 30 days.

4. Booking and scheduling

A booking is confirmed once we have agreed the service, date, time window and price with you, and you have accepted. We will confirm by email, text or phone.

We schedule arrival windows rather than exact times, because job durations vary. We will let you know as soon as reasonably possible if our team is running late or if we need to reschedule for reasons outside our control, such as severe weather, road closures or illness.

5. Cancellation and rescheduling

• More than 24 hours' notice — cancel or reschedule at no charge.
• Less than 24 hours' notice — we may charge a late-cancellation fee of up to 50% of the quoted price.
• Unable to access the property — if our team arrives and cannot get in, or the property is not ready, we may charge up to 50% of the quoted price to cover the reserved time and travel.
• Cancellations by us — if we cancel, you owe nothing, and we will offer the earliest alternative slot we have.

Fees are applied at our discretion, and we will always talk to you first. Genuine emergencies happen, and we would rather keep a good client than collect a fee.

6. Access to your property

You are responsible for arranging safe, lawful access for our team at the agreed time — whether that means being present, providing a key or code, or arranging building access.

If you give us keys, codes or entry devices, we will keep them secure and use them only to perform the agreed service. Tell us in writing if access arrangements change.

Please make sure the property is safe to work in: functioning utilities, working lighting, no exposed hazards, and no active construction dust unless we have quoted for post-construction cleaning.

7. Your responsibilities

• Describe the property and the work accurately when requesting a quote.
• Secure cash, jewelry, documents and irreplaceable or high-value items before we arrive.
• Tell us in advance about pets, alarm systems, delicate surfaces, or anything that should not be touched.
• Tell us about any known hazard — mold, pests, biohazards, or damaged flooring or fixtures.
• Secure pets that may be anxious around unfamiliar people, for their safety and our team's.
• Treat our team with respect. We do not tolerate harassment or abuse of our staff and will end a job and the working relationship if it occurs.

8. Our commitments

• We will perform the agreed service with reasonable care and skill.
• We will arrive within the agreed window or tell you promptly if we cannot.
• We will use products appropriate for your surfaces and, where practical, eco-friendly choices.
• We will treat your home or workplace and its contents with respect and keep what we see there confidential.
• If you are not satisfied, tell us within 24 hours of the clean and we will return to re-clean the areas concerned at no charge. This is our first remedy for any complaint about quality.

9. What we do not clean

For the safety of our team and your property, standard cleaning does not include:

• Biohazards — bodily fluids, human or animal waste, blood, or needles
• Mold remediation, asbestos, lead paint or hazardous chemical cleanup
• Pest or rodent infestation cleanup
• Extreme clutter or hoarding conditions
• Exteriors, roofs, or anything requiring us to work at height beyond a two-step stool
• Moving furniture or appliances heavier than roughly 35 pounds
• Cleaning inside occupied pet cages, litter boxes or aquariums
• Laundry, dishes or childcare unless specifically agreed in the quote

Some of these can be quoted as specialist work. Ask us and we will tell you honestly whether it is something we take on.

10. Damage, loss and claims

We take care with your property. If our team damages something, tell us within 48 hours of the service so we can investigate while the facts are fresh. We will repair, replace or compensate for the item at our reasonable discretion.

We are not responsible for:

• Damage from pre-existing wear, defects or improper installation
• Items that were already broken, loose or unstable
• Surfaces damaged because we were not told they were delicate or required special treatment
• Normal wear that results from ordinary, appropriate cleaning
• Loss of cash, jewelry or valuables that were left unsecured

11. Payment

Payment is due on completion of the service unless we have agreed different terms in writing. We will tell you which payment methods we accept when the booking is confirmed.

For recurring or commercial accounts, we may issue invoices on agreed terms. Invoices unpaid more than 30 days past due may accrue interest at the lower of 1.5% per month or the maximum rate Oregon law allows, and we may pause service until the account is current.

Prices quoted do not include gratuity. Tips are never expected and always appreciated by the team.

12. Limitation of liability

To the fullest extent permitted by Oregon law, our total liability arising out of or relating to any cleaning service is limited to the amount you paid for the service in question, except where the law does not permit such a limit.

We are not liable for indirect, incidental, special or consequential damages — including lost profits, lost business or loss of use — arising from our services or from your use of this website.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

13. Use of this website

You may use this website for legitimate purposes connected with our services. You agree not to:

• Submit false, misleading or automated form submissions
• Attempt to gain unauthorized access to the site, its server or connected systems
• Interfere with the site's operation or security, or scrape it at a rate that burdens it
• Use the site to transmit malware or unlawful material

The website is provided "as is". We work to keep it accurate and available, but we do not guarantee it will be uninterrupted or error-free. The service-area map is an approximate guide — confirm coverage with us before relying on it.

14. Intellectual property

The Arif Shine name, logo, and the text, images, layout and code of this website are owned by Arif Shine Cleaning Services LLC or its licensors and are protected by copyright and trademark law. You may view and print pages for your own use in connection with our services. You may not copy, republish or use our branding or content commercially without our written permission.

Map data is © OpenStreetMap contributors and is used under the Open Database License.

15. Governing law

These terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law rules. Any dispute arising from these terms or our services will be brought in the state or federal courts located in Multnomah County, Oregon, and you and we consent to the jurisdiction of those courts.

Before starting formal proceedings, we ask that you contact us so we can try to resolve the matter directly. Most problems are solved with a phone call.

If any provision of these terms is found unenforceable, the rest remain in full force.

16. Changes to these terms

We may update these terms as our business or the law changes. The version published on this page at the time you book is the version that applies to that booking. We will revise the "Last updated" date whenever we make a change.